How to Reverse an Absa CashSend in 2026

How to cancel an uncollected Absa CashSend

The cancel route depends on how you sent it: to a saved beneficiary, or as a once-off CashSend. Both work in the Absa app and on Absa Online Banking. In both cases the CashSend must still be unredeemed — if the option isn't there, the money has likely already been collected.

Option 1: CashSend sent to a saved beneficiary

1. 1

   Open Beneficiaries from the left-hand menu

   Log in to the Absa app or Online Banking and select Beneficiaries in the left-hand menu.

2. 2

   Go to the CashSend tab and find the beneficiary

   Select the CashSend tab, then locate the person you sent the money to.

3. 3

   Tap the History icon next to their name

   This shows the CashSends you have made to that beneficiary.

4. 4

   Tap More next to the specific CashSend, then Remove CashSend

   Choose the exact transaction you want to cancel, tap More and select Remove CashSend. The amount is returned to your account, and the recipient can no longer collect it.

Option 2: Once-off CashSend

1. 1

   Choose Full Service from the main menu

   Log in to Absa Online Banking and select Full Service from the main menu.

2. 2

   Go to Payments and open CashSend

   Select Payments, then open the CashSend section.

3. 3

   Select View unredeemed transactions

   This lists every CashSend of yours that has not yet been collected (you may also see it labelled Manage unredeemed CashSends).

4. 4

   Tap Cancel on the relevant CashSend row

   Find the transaction you want to stop and click or tap Cancel. Be certain before you confirm — Absa warns the cancellation cannot be undone.

After you cancel, the CashSend amount is returned to the account you sent it from. Absa doesn't publish how quickly it reflects, and doesn't say whether the original send fee is refunded — if the money doesn't appear, call Absa on 08600 08600.

The 30-day validity and automatic return

If you don't cancel and the recipient never collects, the CashSend doesn't sit there forever. Absa's official product page states a CashSend transaction is "available for 30 days only". For its CashSend Plus product, Absa states explicitly that transactions must be redeemed within 30 days of initiation, otherwise the funds are returned to the sender's account — and Absa has confirmed the same behaviour applies to personal CashSends.

Absa doesn't publish how many days the expired-CashSend refund takes to land, or whether the send fee is refunded. If the amount hasn't reflected after the 30 days, call 08600 08600.

Absa CashSend fees (2026)

These are the official CashSend fees per Absa's 2026 pricing documents (fee structure applies from 1 January 2026). What you pay depends on your account:

Absa publishes no reversal or cancellation fee for CashSend — no such line exists in either official pricing document, so treat any specific figure circulating online as fabricated. Absa also doesn't state whether the send fee is refunded on cancellation or expiry.

Absa CashSend limits (2026)

Remember: USSD can only send a CashSend — cancelling an unredeemed CashSend is only possible in the Absa app or Online Banking.

Where a CashSend is collected — and the resend trick

A personal CashSend can be redeemed at any Absa ATM, or at the till at Pick n Pay and Boxer stores (it can also be redeemed via ChatWallet). The recipient doesn't need a bank account or card. Two codes are involved:

• The 6-digit ATM access code — you create this when sending and share it with the recipient yourself.
• The unique 10-digit withdrawal code — Absa SMSes this directly to the recipient's cellphone number.