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Updated 06.10.2021

HomeChoice – Everything You Need to Know

HomeChoice is the largest home shopping retailer in South Africa, well known for their Homechoice catalogue.  They sell a complete range of products from fashion clothing, homeware items, electronics, furniture and more! 

HomeChoice is part of Homechoice International PLC international investment holding company. They started as a mail order retailer in 1985 and then started telemarketing in 1994. HomeChoice online shopping was first launched in 1997 and it has continued to grow to become the biggest home shopping retailer in Southern Africa. Their headquarters are located in the Western Cape in Cape Town. 

HomeChoice Credit Facility

One of HomeChoice’s main selling points is the credit facility they offer to their customers. This allows you to buy items from HomeChoice on a credit loan option, making monthly payments instead of paying the full amount upfront. This is also known as flexible shopping as it uses flexible payment options. Homechoice offer two different types of credit facility accounts.

  1. Flexi facility account – this allows customers to buy on shorter terms – 3, 6, 12 and 16 month terms. 
  2. Advantage facility account – this allows customers to buy on a longer term – 24 and 36 months.

In order to open a Homechoice credit facility account, you can click here and complete the online application form. Alternatively, you can contact the Homechoice call centre on 0861 466 324 (South Africa) or +27 21 680 1300 (outside South Africa).

HomeChoice Customer Care

If you have any questions about an order or would like information about placing an order, you should contact HomeChoice Customer Service. You can do this by calling the HomeChoice Customer Care Number: 086 146 6324

You can also contact them via a number of social media channels listed below:

Twitter: @Homechoice
Facebook: @Homechoice

HomeChoice Call Me Back Service

You can leave your contact details for someone at Homechoice to call you back when they are available. To this you just need to:

  1. Visit https://www.homechoice.co.za/contact-me
  2. State whether your are looking to place an order or just ask a question
  3. Provide your cellphone number (or email address if your just looking for an email back)

HomeChoice Trading Hours

Business hours 
Monday-Friday: 8am to 7pm 
Saturday: 8am to 1pm 
Public holidays: 8am to 3pm 
(except Good Friday and Christmas Day)

HomeChoice Contact 

Postal address
HomeChoice (Pty) Ltd
Private Bag X123
Claremont 7735

Physical address
HomeChoice (Pty) Ltd
78 Main Rd, Wynberg
Cape Town, 7800

 Frequently Asked Questions

How can I track my HomeChoice Order?

When you place an order you should be notified of your parcel number via SMS or Email which will contain a link to track your order once your order has left the distribution centre.

If you do not receive your parcel number within the specified delivery time for the product, you should contact deliverysupport@homechoice.co.za.

What are the HomeChoice Payment Options?

There are actually 11 different ways you can pay with HomeChoice. You can see the 11 ways listed below, from cash payments to credit cards: 

Pay@
DebiCheck
Ozow
Debit Order
Card
Online
HomeChoice Showrooms
ATM
Shops
Banks
Post

The most common ways to pay is by using your credit card or debit card, or making an online bank transfer.  More details on how to pay

How do I check my HomeChoice statement?

When you are shopping on credit, you can choose to receive your statement via SMS or email. After you’ve made your order you will then either receive an email or SMS depending on your decision and you can click through the link provided to view your statement.